Shipping policy

Shipping Policy

Last updated: May 17, 2026

This Shipping Policy explains how orders are processed, shipped and delivered by WESTFIBER.

1. Order processing time

Orders are usually processed within 1–3 business days after payment is confirmed, unless otherwise stated on the product page.

Orders are not usually processed on weekends or public holidays.

During peak periods, promotions, holidays or unexpected logistics delays, processing times may be longer.

2. Shipping areas

We currently ship to selected destinations depending on product availability and logistics coverage.

If your address cannot be served by our shipping partners, we may contact you to cancel and refund the order.

3. Warehouses and fulfilment

Orders may be fulfilled from one or more logistics partner locations, including:

UK warehouse: WS13 8LQ Lichfield, Staffordshire, United Kingdom
Europe warehouse: 53909 Zülpich, Nordrhein-Westfalen, Germany

These locations are operated by our logistics partners. They are not retail stores, customer service offices or pickup points. They do not support pickups, visits or unscheduled returns.

4. Estimated delivery times

Estimated delivery times may vary depending on destination, courier service, customs clearance and local delivery conditions.

Typical estimated delivery times are:

These are estimates only and are not guaranteed unless expressly stated at checkout.

5. Shipping costs

Shipping costs are calculated and displayed at checkout, unless free shipping is offered for your order.

Shipping fees may vary depending on destination, product weight, product size, shipping method and promotional offers.

6. Tracking

Once your order has been shipped, we may send you a shipping confirmation email with tracking information, if tracking is available.

Please allow some time for tracking information to update after the courier receives the parcel.

7. Customs, duties and taxes

For international orders, customs duties, import taxes, VAT, brokerage fees or other charges may apply depending on the destination country.

Unless expressly stated at checkout, these charges are the responsibility of the customer.

WESTFIBER is not responsible for delays caused by customs, import inspections, local postal services or courier clearance procedures.

8. Incorrect shipping information

Please ensure your shipping address is complete and accurate before placing your order.

We are not responsible for failed delivery, lost parcels or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at:

OrinIzael4473@outlook.com

We will try to update the address if the order has not yet been processed or shipped.

9. Lost, delayed or delivered parcels

If your order appears to be delayed, lost or marked as delivered but not received, please contact us.

We may ask you to check with neighbours, building reception, local delivery offices or the courier before a claim can be opened.

If a parcel is confirmed lost by the carrier, we will provide an appropriate solution according to the circumstances and applicable law.

10. Contact

For shipping questions, please contact:

WESTFIBER
Email: OrinIzael4473@outlook.com
Website: westfiber.shop