Refund policy

Return and Refund Policy

Last updated: May 17, 2026

Thank you for shopping with WESTFIBER.

We want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, exchanges, cancellations and refunds are handled for orders placed through westfiber.shop.

1. Contact us before returning any item

To start a return, please contact us first:

Email: OrinIzael4473@outlook.com
Store: WESTFIBER
Website: westfiber.shop

Please include your order number, your full name, the item you wish to return, and the reason for return. If the item is damaged, defective, incorrect or not as described, please also include clear photos or videos showing the issue.

Please do not send any item back without contacting us first. Unauthorised returns may not be accepted.

2. Change-of-mind returns

For eligible orders, you may request to cancel or return your order within 30 days after receiving the goods, unless an exception applies.

After notifying us that you wish to cancel or return the item, you must send the item back within 30 days.

To be eligible for a change-of-mind return, the item must be:

  • unused;
  • in its original condition;
  • in the original packaging where possible;
  • complete with all accessories, manuals, labels and parts;
  • accompanied by proof of purchase.

3. Items that cannot be returned

Unless the item is faulty, damaged, incorrect or not as described, we may not accept returns for:

  • personalised, customised or made-to-order products;
  • products that have been used, damaged or altered by the customer;
  • sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
  • perishable goods;
  • digital products or downloadable content after access has started;
  • gift cards;
  • items marked as final sale, where permitted by law.

This does not affect your statutory rights.

4. Faulty, damaged, incorrect or missing items

If your item arrives damaged, defective, incorrect, incomplete or not as described, please contact us as soon as possible at:

OrinIzael4473@outlook.com

Please provide:

  • your order number;
  • photos or videos of the issue;
  • photos of the packaging and shipping label where relevant.

If the item is confirmed to be faulty, damaged, incorrect or not as described, we will offer an appropriate solution, which may include replacement, repair, refund or another remedy required by applicable law.

5. Return shipping costs

For change-of-mind returns, you are generally responsible for the cost of return shipping unless we agree otherwise.

If the return is due to our error, or because the item is faulty, damaged, incorrect or not as described, we will provide a reasonable solution and may cover return shipping where required by law.

We recommend using a tracked shipping service. We are not responsible for returned items lost in transit unless the return label was provided by us.

6. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that banks and payment providers may take additional time to process and post the refund.

For valid order cancellations under consumer cancellation rights, we will refund the product price and the standard delivery charge originally paid, where required by law. Extra delivery costs for upgraded or express shipping may not be refundable.

We may withhold the refund until we have received the returned goods or you have provided proof that the goods have been sent back.

7. Exchanges

We do not guarantee direct exchanges. If you need a different item, size, model or variant, please contact us. In many cases, the fastest solution is to return the original item and place a new order.

8. Order cancellation before shipment

If you wish to cancel an order before it has been shipped, please contact us immediately.

We will try to cancel the order if it has not yet been processed or dispatched. Once an order has been shipped, it must be handled under our return process.

9. Return address

Return addresses may vary depending on your location and the item purchased.

Our logistics partner warehouse locations include:

UK warehouse: WS13 8LQ Lichfield, Staffordshire, United Kingdom
Europe warehouse: 53909 Zülpich, Nordrhein-Westfalen, Germany

These locations are operated by our logistics partners and do not support pickups, visits or unscheduled returns. Please contact us before sending any return.